Frequently asked questions...
Click on the questions below to see the answers.
To get your Student Manual and other resources click
here:
Student Downloads
If you're an existing student or training
administrator, experiencing trouble on the site
or in the testing software, you can
contact us at
http://cengage.com/support/.
Click here
for LabConnection system requirements.
1. What is a
logon?
A logon consists of two items: A User name and a Password.
2. I am a
student enrolled in a class. How do I get a
logon?
If you have
been pre-registered by your college your instructor
will provide the information. Your instructor may also require
you to self-register from here: www.labconnection.net.
will provide the information. Your instructor may also require
you to self-register from here: www.labconnection.net.
3. What is an Activation code?
The Activation code will "activate" your
record on the system and
therefore allow you to access the tests. It is a 16 digit code made up of
numbers only (no letters).
therefore allow you to access the tests. It is a 16 digit code made up of
numbers only (no letters).
4. How many products is my Activation code good for?
One. The Activation code is valid for one
product and a "product" here
includes all the labs necessary for any given book.
includes all the labs necessary for any given book.
5. Where can I find my activation code?
A code is provided with new text books only.
If you have purchased a previously used book then you may need to purchase
a new code separately. Check with your college book store.
If you have purchased a previously used book then you may need to purchase
a new code separately. Check with your college book store.
6. How do I activate the software?
After being enrolled on labconnection.net
(either on your own using "Register"
or by getting a logon from your instructor) go to www.labconnection.net and
under "Please login" enter your User name and Password. In the left navigation
pane click on "Activate Tests" and click on "Edit" on the line of the test you want
to activate. In the field under the header "Activation Code" enter your Activation
Code and click on Submit. For an example click here.
or by getting a logon from your instructor) go to www.labconnection.net and
under "Please login" enter your User name and Password. In the left navigation
pane click on "Activate Tests" and click on "Edit" on the line of the test you want
to activate. In the field under the header "Activation Code" enter your Activation
Code and click on Submit. For an example click here.
7. Can I register and add the Class code later?
Yes, click “Register” and just fill
in all the other fields including creating
your own User name (for the user name we recommend you use
your email address) and Password, then click on "Submit".
Next time you come back in with your Class code you will NOT use
"Register" but just sign in under "Please login" using the User name
and Password you created.
your own User name (for the user name we recommend you use
your email address) and Password, then click on "Submit".
Next time you come back in with your Class code you will NOT use
"Register" but just sign in under "Please login" using the User name
and Password you created.
8. How do I recognize an Activation Code?
The Activation Code is a 16 digit number
that is typically given to you on a
voucher document. If it is emailed to you it is still a 16 digit number but you
can now copy and paste it into the Activation Code field at www.labconnection.net
under Activate Tests.
voucher document. If it is emailed to you it is still a 16 digit number but you
can now copy and paste it into the Activation Code field at www.labconnection.net
under Activate Tests.