Frequently asked questions...
Click on the questions below to see the answers.
To get your Student Manual and other resources click
here:
Student Downloads
If you're an existing student or training
administrator, experiencing trouble on the site
or in the testing software, you can
contact us at
support@dtimetrics.com.
Click here
for dtiMetrics system requirements.
1. What is a
logon?
A logon consists of two items: A User name and a Password.
2. I am a
student enrolled in a class. How do I get a
logon?
If you have
been pre-registered by your college your instructor
will provide the information. Your instructor may also require
you to self-register from here: www.dtimetrics.com.
will provide the information. Your instructor may also require
you to self-register from here: www.dtimetrics.com.
3. I am a self-study student. How do I get a logon?
Go to www.dtimetrics.com and click on register. Fill in
all the fields and
under “Class code” enter “Self”.
under “Class code” enter “Self”.
4. What is an Activation code?
The Activation code will "activate" your
record on the system and
therefore allow you to access the labs. It is a 16 digit code made up of
numbers only (no letters).
therefore allow you to access the labs. It is a 16 digit code made up of
numbers only (no letters).
5. How many products is my Activation code good for?
One. The Activation code is valid for one
product and a "product" here
includes all the labs necessary for any given book. Depending on the
type of topic you are studying for a book can include as few as
three labs and as many as 30.
includes all the labs necessary for any given book. Depending on the
type of topic you are studying for a book can include as few as
three labs and as many as 30.
6. Where can I find my activation code?
A code is provided with new text books only.
If you have purchased a previously used book then you may need to purchase
a new code separately. Check with your college book store.
If you have purchased a previously used book then you may need to purchase
a new code separately. Check with your college book store.
7. How do I activate the software?
After being enrolled on dtiMetrics.com
(either on your own using "Register"
or by getting a logon from your instructor) go to www.dtimetrics.com and
under "Please login" enter your User name and Password. In the left navigation
pane click on "Activate Tests" and click on "Edit" on the line of the lab you want
to activate. In the field under the header "Activation Code" enter your Activation
Code and click on Submit. For an example click here.
or by getting a logon from your instructor) go to www.dtimetrics.com and
under "Please login" enter your User name and Password. In the left navigation
pane click on "Activate Tests" and click on "Edit" on the line of the lab you want
to activate. In the field under the header "Activation Code" enter your Activation
Code and click on Submit. For an example click here.
8. How do I sign in to an exam or lab?
The Exam Sign-in requires your User Name
as well as your Class Code
(your instructor has the class code). To sign-in you will need to click
"Start" on your machine, then “All Programs” and then on "Start dtiMetrics".
Select the subject you need to sit for by double clicking it and your "dtiMetrics Sign in"
form will open. Enter your Class Code and User Name (neither is case sensitive) and
click “Submit”. If you have entered a valid Class Code and User Name, the
"Submit" button will change to "Enter", click it. You will now choose the appropriate
Exam by double clicking it. The "Exam Availability date verification" form will appear,
click "Check" and assuming you are scheduled for the exam you clicked the "Check"
button will change to "Open Exam". Note that as soon as you click "Open Exam"
the exam timer will start ticking, so make sure you are ready to lab before clicking it.
For an illustrated example click here.
(your instructor has the class code). To sign-in you will need to click
"Start" on your machine, then “All Programs” and then on "Start dtiMetrics".
Select the subject you need to sit for by double clicking it and your "dtiMetrics Sign in"
form will open. Enter your Class Code and User Name (neither is case sensitive) and
click “Submit”. If you have entered a valid Class Code and User Name, the
"Submit" button will change to "Enter", click it. You will now choose the appropriate
Exam by double clicking it. The "Exam Availability date verification" form will appear,
click "Check" and assuming you are scheduled for the exam you clicked the "Check"
button will change to "Open Exam". Note that as soon as you click "Open Exam"
the exam timer will start ticking, so make sure you are ready to lab before clicking it.
For an illustrated example click here.
9. Can I register and add the Class code later?
Yes, click “Register” and just fill in all
the other fields including creating
your own User name (for the user name we recommend you use
your email address) and Password, then click on "Submit".
Next time you come back in with your Class code you will NOT use
"Register" but just sign in under "Please login" using the User name
and Password you created.
your own User name (for the user name we recommend you use
your email address) and Password, then click on "Submit".
Next time you come back in with your Class code you will NOT use
"Register" but just sign in under "Please login" using the User name
and Password you created.
10. Can I enter my Activation code and add the Class code later?
No, you will be required to enter your
Class code prior to Activation.
Get your Class code from your instructor.
Get your Class code from your instructor.
11. What is the difference between a Class Code and an Activation Code?
The Class Code assigns you to a class so
the instructor can see your lab results
while the Activation Code is your proof of purchase. Another difference is that the
Class Code is re-used several times (each time you sign-in to an exam on the
client software) while the Activation Code is entered only once at www.dtimetrics.com
under Activate Tests.
while the Activation Code is your proof of purchase. Another difference is that the
Class Code is re-used several times (each time you sign-in to an exam on the
client software) while the Activation Code is entered only once at www.dtimetrics.com
under Activate Tests.
12. How do I recognize an Activation Code?
The Activation Code is a 16 digit number
that is typically given to you on a
voucher document. If it is emailed to you it is still a 16 digit number but you
can now copy and paste it into the Activation Code field at www.dtimetrics.com
under Activate Tests.
voucher document. If it is emailed to you it is still a 16 digit number but you
can now copy and paste it into the Activation Code field at www.dtimetrics.com
under Activate Tests.
13. What is an Exam Sign-in?
The Exam Sign-in is the logon you use to
start an exam or lab. Each time your
instructor schedules an exam you will need to sign-in to the exam which is taken.
instructor schedules an exam you will need to sign-in to the exam which is taken.
14. What is the dtiMetrics tutorial?
It is a replication of the testing
environment that will allow you to familiarize yourself
with the user interface and navigation in the software. You would typically only use it
once as the navigation is exceedingly simplified in the dtiMetrics software.
You would probably not know the answers to this mock “test” of a handful of questions
but that does not matter as your grade is only seen by yourself and is not saved.
In fact the software is a "dummy" in the sense that it only acts as if it was connecting
to the reports database but is not. This also means that any class code and any
username will work when launching it.
with the user interface and navigation in the software. You would typically only use it
once as the navigation is exceedingly simplified in the dtiMetrics software.
You would probably not know the answers to this mock “test” of a handful of questions
but that does not matter as your grade is only seen by yourself and is not saved.
In fact the software is a "dummy" in the sense that it only acts as if it was connecting
to the reports database but is not. This also means that any class code and any
username will work when launching it.
15. What are the System Requirements?
To see System Requirements for the MS
Office 2007 topics
(Word 2007, Excel 2007, PowerPoint 2007, and Access 2007 click here.
For all other exam topics see below:
Hardware:
Intel Pentium 600 MHz or greater
Video Card Resolution of 800x600
Minimum of 128 MB RAM
Minimum of 100 MB HD
Connection speed of 56 kbps or faster
Settings and Software:
Windows 98; NT; 2000; XP or 2003
Browser versions: IE 4.01 including SP2 or higher – Firefox 2.0 or higher
Macromedia Flash Player 7.0 or higher
Screen resolution set at 800x600
Cookies must be allowed
Temporarily disable pop-up blockers
Allow active content to run on your computer while running the class
Valid email address username will work when launching it.
(Word 2007, Excel 2007, PowerPoint 2007, and Access 2007 click here.
For all other exam topics see below:
Hardware:
Intel Pentium 600 MHz or greater
Video Card Resolution of 800x600
Minimum of 128 MB RAM
Minimum of 100 MB HD
Connection speed of 56 kbps or faster
Settings and Software:
Windows 98; NT; 2000; XP or 2003
Browser versions: IE 4.01 including SP2 or higher – Firefox 2.0 or higher
Macromedia Flash Player 7.0 or higher
Screen resolution set at 800x600
Cookies must be allowed
Temporarily disable pop-up blockers
Allow active content to run on your computer while running the class
Valid email address username will work when launching it.